Ten jobs nobody wants, done properly

Check it before you sign for it

Once you’ve accepted a consignment, every problem in it is yours. Wrong serial numbers, a missing remote, a crushed corner, paperwork that doesn’t match the pallet. Cheaper to find at the dock than at stock count.

The last look before it leaves

A unit that goes out wrong comes back wrong, and you pay the freight both ways plus the complaint. Thirty seconds at the dispatch bay is the cheapest thirty seconds in the building.

The system grades it, not the floor team

An unopened box and a unit with a cracked panel are not the same asset. Our inspectors record the aesthetic and functional condition of each unit; the system then applies predefined grading logic and generates the grade automatically. Nobody at the bench decides it, which is what keeps grading consistent across shifts and sites.

Catch it here, not at the customer’s door

A dented panel found in the warehouse costs you a repack. The same dent found by the customer costs you the delivery, the pickup, the replacement and a bad review.

Fitted properly, and explained before we leave

The right installation makes all the difference. A good share of “faulty” returns are products that were fitted wrong or never explained. Our trained technicians install the unit at the customer’s door, demonstrate it, and answer questions before they go.

Is it the same unit that went out?

An older model in a newer box. A working unit swapped for a dead one. The charger quietly kept. None of this is exotic — it’s routine, and it only gets caught if somebody checks the serial number rather than the label on the carton.

The same problem, every month

When the same fault keeps showing up, it’s rarely the products. It’s a step somebody skips at 6pm when the shift is ending. We walk the floor and find where that’s happening.

From the doorstep to your dock

Returns go missing in the gaps — between the pickup and the vehicle, the vehicle and the warehouse, the warehouse and the system. Someone has to own each handover. That’s the whole job.

Some of it just needs a clean and a new box

Before anything gets written down to scrap value, it’s worth asking what it would take to make it sellable again. Sometimes a part. Sometimes a carton. Sometimes genuinely nothing.

The heavy, awkward ones

You can’t put a refrigerator on a table and turn it over. Big appliances need different handling, different tests and more people, and moving one twice because the first check was rushed is expensive.

We check whether it runs, what it looks like, what’s missing from the box, what installation it needs and whether a repair is worth doing.

Start to finish, with the trail intact

If you’d rather hand over the whole thing: we take the unit from arrival to final decision, and everything that happened to it in between stays on record.